| I have got a card Helmet, but have not got at the same time pin-code. How I can get pin-code and start to use my card? |
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You can get the PIN code by visiting the library or mobile library in person. A valid ID card with a photograph and personal identity number is needed.
https://www.helmet.fi/en-US/Info/Using_the_library/Library_card_and_loa… |
| In Turku public libraries, do teachers have to take 1st grade school children to the libraries to make children their library cards? In Helsinki, I think so… |
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A first grader can get a library card with a library card application form that one of the parents/guardians has filled in and signed. A teacher can not sign the form on behalf of the parent/guardian. The form can also be found online on our website vaski.finna.fi.
A child can get a library card when visiting a library with a teacher if they have the signed form with them. The card has to be retrieved from a library, we do not deliver them to schools. |
| I have the plastic library card for the Helsinki library. I saw that some people have their library card on their phone. How does that work? Can I also get… |
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Taskukirjasto (Pocket Library) is a mobile application for customers of the Helmet library. Taskukirjasto does not replace plastic library card but can be used alongside it. Taskukirjasto has your library card's bar code. Taskukirjasto application is free of charge and available for Android and iOS mobile devices. You can download Taskukirjasto from app stores.
This year Helmet libraries are renewing their online and mobile services. Taskukirjasto app can be used until a new system replaces it.
https://www.helmet.fi/en-US/eLibrary/Taskukirjasto/Taskukirjasto(5378) |
| How can I cancel the library card/membership of a child. I want to do it temporarily because she just doesn’t move out of couch! Reading is good habit that I… |
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There are a few choices to prevent a person borrowing books from library, although as a librarian I cannot recommend canceling child's library card and I have no knowledge of a precedent. Also library must act according to library regulations and there is no mention of restrictions for if a person reads too much. As you say, reading is a good habit!
I presume the child is under 15 years old? First comes to mind that without library's interference maybe you could just simply take the card and keep it to yourself for the time being. In case the child has Taskukirjasto (Pocket Library app) which one can use as a library card, it is a bit trickier. You'll have to unload the app from his/her phone.
Technically, library card can be locked or… |
| I live in Turku and do not come to Helsinki often. Can I still be Helmet´s customer? I want e services only? |
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You don't have to live in Helmet-area (Helsinki, Espoo, Vantaa or Kauniainen), but You need to have an address in Finland to get a library card.
You can obtain a library card and PIN code from any Helmet library by providing your address and presenting a valid ID card with a photograph and personal identity number accepted by the library.
If you are 15 years old, you can save your own personal details in customer register in advance by filling the form by clicking the link below. You will get your library card quicker by filling the registration form beforehand. Once you have saved your personal details, you can pick up your library card from any Helmet library. Take a valid ID card with you. If you do not pick up your library card… |
| I'm an exchange student studying at Diakonia university of applied sciences, and was wondering if I can still get a library card at your library? And if yes… |
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You can obtain a library card and PIN code from any Helmet library by providing your address and presenting a valid photographic proof of identity with your personal identity code approved by the library. You need to have an address in Finland to get a library card.
helmet.fi. Library card and loans. |
| I used to live in the Helsinki area but in 2020, I moved to North Karelia. However, I kept my Helsinki library card in order to access ebooks and audiobooks,… |
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E-books don't show in your reading history since the e-book services are not fully integrated to Helmet database. They will however keep you library card active, so there is no reason to worry about your card being cancelled. Logging into your Helmet account will keep your card active also. |
| I'm a student from Spain and I would like to known if i could borrow some books from a public library of Finland without being a finnish citizen. Thank you for… |
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Public libraries in Finland usually issue cards also to people who are not permanent residents. You need to have address in Finland.
If You are studying in the metropolitan area You can use the services of the HelMet Libraries. You can obtain a HelMet library card and PIN code from any Helmet library by providing your address and presenting a valid photographic proof of identity with your personal identity code approved by the library. You need to have an address in Finland to get a library card.
If You don't have the Finnish social security number, the card will be valid for one year.
Welcome to HelMet libraries.
HelMet library card
Accepted identity cards
https://www.helmet.fi/en-US |
| I registered for a Helmet library card online on the 8th of February(Monday). I was wondering when I’ll have to go pick it up? |
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You can pick up Your Helmet library card any time after You have made the pre-registration. Actually the pre-registration is not necessary, but You will get your library card quicker by filling the registration form beforehand.
Take a valid ID card with you. You can pick up your library card from any Helmet library.
https://www.helmet.fi/en-US/Info/Using_the_library/Library_card_and_loa…
https://luettelo.helmet.fi/selfreg~S9 |
| There is e-material at which I am interested to borrow, but I live outside Helsinki area and cannot come to register to get library card. Can I send… |
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To obtain a Helmet library card and PIN code You must visit Yourself any Helmet library. So You can not get a library car by post or online.
https://www.helmet.fi/en-US/Info/Using_the_library/Library_card_and_loa…
In case You'll have the possibility to visit any Helmet library and still want to have a library card You can fill in a library card pre-registration.
https://luettelo.helmet.fi/selfreg~S9 |
| I lost my helmet card. What have to do? |
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Hello,
You can get a new library card at any Helmet library by showing your ID card (with a photo) to the library personnel. At the library they can also check out, if your lost library card is maybe found, and can be fetched from a library somewhere. The cost for a new card is 3 euros for adults, and 2 euros for children.
Note, however, that you can also borrow books with an ID card, from the desk if there's personnel present, and if you are a registered customer.
It is also possible to get a virtual library card to your smart phone by installing an app called Taskukirjasto, but you need to know your library card number and pin code in order to use it. With Taskukirjasto you can also renew your loans, make reservations etc. |
| I applied a HelMet library card in 2013. After a long term pause, I would like to start borrowing books again. However I cannot log in with the card number… |
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Your customer record is not in our register anymore. Probably You haven't used the card for some years, so the record has been deleted. You ought to visit any Helmet library to get a new card. Take Your ID card with You.
Library card pre-registration:
https://luettelo.helmet.fi/selfreg~S9
https://www.helmet.fi/en-US/Info/Using_the_library/Library_card_and_loans(950) |
| I would like to ask if I lost my library card, were there a fee to make a new one again? |
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For replacing a lost or damaged library card Helmet libraries charge three euros. In case of a card of person under 15 years the fee is two euros.
https://www.helmet.fi/en-US |
| I'm a student in tampere and want to borrow ebook from helmet. But I don't have a library card. Can i order one and get it by posti? Thank you so much Phuong, |
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Hello,
Unfortunately you cannot get a Helmet library card by post. You have to visit a Helmet library to get a card. Here is an excerpt from the user regulations:
"You can get a personal library card, the right to borrow and a PIN code at any Helmet library or mobile library. You will get the library card when you state your address and present a valid ID card with a photograph and personal identity number accepted by the library. To be able to receive a library card you need an address in Finland. The first library card is free of charge. If you do not have a Finnish personal identity number, your library card is valid for twelve months at a time."
You will find more information here: http://www.helmet.fi/Preview/en-US/Info/… |
| I live in Singapore and would like to become a member of Finnish libraries. I am only interested in digital content and I find your web page design is superb!… |
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I am sorry, but to be able to receive a library card in Finnish libraries you need an address in Finland. You can see for example the user regulations of Helmet-libraries here:
http://www.helmet.fi/en-US/Info/Using_the_library/HelMet_library_user_r…
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| Aloitin juuri työskentelyn Tallinnan suomalaisessa koulussa ja haluaisin tietää, olisiko esimerkiksi Helsingin kaupunginkirjastolta mahdollista saada… |
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Kirjastokortin myöntämiseen tarvitaan Suomessa oleva osoite, joten valitettavasti ulkomailla asuvan ei ole mahdollista saada korttia ja oikeutta aineiston käyttöön. Kortti tarvitaan myös e-kirjojen lainaamiseen, eikä erillistä lisenssiä niitä varten ole. Alla olevasta linkistä tietoa Helmet-kirjastojen kirjastokortista:
http://www.helmet.fi/fi-FI/Info/Asiakkaana_kirjastossa/Kirjastokortti_j…
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| Why do our helmet accounts not work? I can send a screen shot if it helps but it says an authorization error occurred when I put my account number and pin… |
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I asked colleagues, but we invented, what could be wrong.
Would you go to your nearest library beads to investigate the matter?
Take your library card and photo identification with you.
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| I have lost my Helmet library card. How can I get new one? Is there any possibility to apply online? Thanks, Mahesh |
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Unfortunately you have to to apply for a new card in person some HelMet library. Please bring your photo ID.
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| I forgot my pin code , and I cannot sign in to order books.. What should I do to get back my pin-code. |
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You can get a new pin code here: https://luettelo.helmet.fi/pinreset~S9. Just write down your library card number, and you will get the new code to your email.
If this doesn’t work, you can go to the library and show us your ID card or passport to get a new code.
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| I am a member of the library. My library card is getting expired on 14-Dec-2012. How do I renew my library card. What is procedure. |
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It’s very easy to renew your library card. Just go to your local HelMet Library, and take your ID card or passport with you. There you can ask the library staff to renew your card by showing your library card and ID card or passport.
If you have a Finnish social security number (“henkilötunnus”), they can add it to your library card, and after that there is no need to renew the card. If you don’t that number, you will have to renew your card in the future, too.
You can find all the HelMet Libraries and the contact information at http://www.helmet.fi/en-US. Welcome to renew your card!
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