online reference enquiry services
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| Information about this service? How can we plan for new digital reference in a library? |
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You can find information on this service at http://www.libraries.fi/en-GB/ask_librarian/keywordquestions.aspx?WordI… It's the archive of this service and there are answers to several similar questions than yours.
Information on your second question:
Ifla Digital reference guidelines http://archive.ifla.org/VII/s36/pubs/drg03.htm
Overview on services in 2009
http://www.teachinglibrarian.org/weblog/2009/12/digital-reference-servi…
Virtual reference best practices : tailoring services to your library by M. Kathleen Kern.
Chicago : American Library Association, 2009.
The virtual reference handbook : interview and information delivery techniques for the chat and e-mail environments / Diane K. Kovacs.
London : Facet, 2007.
At Google Books… |
| I would like to know if you have some document (reports, statisticals, proceedings, etc.) about your Ask a Librarian. |
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Some basic information about Ask a Librarian is published on our site, http://www.libraries.fi/en-GB/ask_librarian/about/ and in the Libraries.fi Library Branch-channel, Articles, papers, presentations, travel reports under the heading Libraries.fi, http://www.libraries.fi/en-GB/library_branch/articles/ . There are also answers about the service in the archive, http://www.libraries.fi/en-GB/ask_librarian/archive.aspx search with keyword Ask a Librarian.
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Ask a Librarian